2019 Conference Speakers

Chad Carden, Keynote
The Carden Group

Chad Carden is on a life mission to improve the way employers and employees interact with greater engagement and better results. His results-oriented, no-bull style helps people change the way they approach their daily environment. 

For more than 18 years, Chad has been studying and working with companies to improve their number one asset – their people. He challenges clients to reach outside their comfort zone to achieve heights greater than they ever imagined.

Chad’s energy and passion are engaging and infectious! A straight shooter who understands business today is all about building stronger relationships with the people you work with and serve.

Chad has traveled the globe working within all levels of organizations of varying sizes. Fortune 100 companies have sought Chad’s assistance to discover where they want to be, help create a plan to get there, and issue a challenge to implement for real results.

He has been invited to the White House to discuss how to impact today’s small businesses, and is an accomplished author of two books, Winning the Money Game and P.E.P.PHe has also consulted and sold products and services in over 40 countries, and his work has been translated in over 15 languages.

He continues his vision of providing people and organizations a personalized formula for better employee engagement and positive progress.

Hon. Joshua Gotbaum
Guest Scholar | Brookings Institution

Joshua Gotbaum is a Guest Scholar in the Economic Studies Program and is affiliated with Brookings Retirement Security Project.  He is the chair of the Maryland Small Business Retirement Security Board and from 2010-14 directed the U.S. Pension Benefit Guaranty Corp.  During the Clinton Administration, he was Assistant Secretary of Treasury for Economic Policy & also held presidential appointments in OMB and DOD.  During the Carter administration, he worked on White House energy and economic policy staffs.

Mr. Gotbaum also has extensive experience in business and non-profits. He was the first CEO of The September 11th Fund, a $500+ million charity that assisted families, institutions, and communities. From 1981-94, he was an investment banker with Lazard, providing advice on finance, mergers, and restructuring in North America and Europe.  From 2003-05, he ran and successfully brought Hawaiian Airlines out of bankruptcy as its Chapter 11 Trustee.  He has been a partner in a private equity investment firm and a consultant to other investment firms.  He is currently a consultant to United World Infrastructure, an economic development firm.  He served as a corporate director for TD Bank, Safety-Kleen, Inc., and PulteGroup.

His work includes writing on retirement policies, federal budget policy and process and public finance.  He has appeared on CNN, Fox, Bloomberg, and MSNBC and in the New York Times, Wall Street Journal, Washington Post and other publications. He has testified before both houses of Congress on matters ranging from retirement plans to defense housing.

Mr. Gotbaum is a fellow of the National Academy of Public Administration and a fellow of the National Academy of Social Insurance.  He has a Masters in Public Policy from Harvard’s Kennedy School, a JD from Harvard Law School, and an AB in Sociology from Stanford.

Cindy Crescenzo
Crescenzo Communications

Cindy Crescenzo speaks at corporate communication workshops and conferences all over the world. She has over 15 years of experience in research, measurement and communication planning. Her true passion is showing communicators the power of listening through focus groups, surveys and executive interviews.

By presenting real-life case studies, Cindy demonstrates how communicators can get the ammunition they need to create successful communication strategies, use new communication tools and methods, be more creative, and breathe new life into their careers – all while delivering measurable results.

She has led sessions or workshops in Italy, Denmark, London, Canada, Australia, New Zealand and all over United States of America. She’s worked with dozens of organizations and associations including The International Association of Business Communicators, the National Association of Government Communicators, the Professional Insurance Communications Association, the Public Relations Society of America, Federal Reserve Bank of the United States, the Professional Association of Investment Communicators, European Training Foundation, National Pension Education Association and dozens of other smaller associations and groups.

In 2009 Cindy, along with her business partner, husband and leading corporate communications trainer and consultant, Steve Crescenzo, created their popular workshop, Strategic Creative Communications. They’ve taught this often sold-out workshop to thousands of communicators all over the globe.

Steve Crescenzo
Crescenzo Communications

Steve Crescenzo is one of the leading speakers in the corporate communications industry. He has been named the #1 speaker five times (three times consecutively) at the International Association of Business Communicators’ (IABC) World Conference — an event that draws more than 1,800 professional communicators and 80+ speakers from all over the world. In the history of IABC, no other speaker has ever been named #1 more than once.

Steve has either led sessions or served as the keynote speaker at conferences in Warsaw, Hong Kong, Brussels, Barcelona, London, Copenhagen, Canada, Italy, Australia, New Zealand and all over the United States of America.

He has served as a keynote speaker on employee communications for a wide variety of organizations, including: The International Association of Business Communicators; the National Association of Government Communicators, the National Education Association, the Professional Insurance Communications Association, the International Financial Communicators Association, the Public Relations Society of America, the Professional Association of Investment Communicators, European Training Foundation, and dozens of other smaller associations and groups.

Since 1998, Steve has led more than 150 of his own popular, sold-out seminars across North America. His topics have included Employee Engagement, Strategic Creative Communications, Cutting Through the Clutter, Writing Across All Media, Winners and Sinners in Social Media and The Master Class of Employee Communication.

Dan Doonan
Executive Director | National Institute on Retirement Security

Dan Doonan was named executive director of the National Institute on Retirement Security in March 2019. With the NIRS Board of Directors, Doonan leads the organization’s strategic planning, retirement research and education initiatives.

With more than 20 years of experience, Dan began his career at the Department of Labor as a mathematical statistician. He then spent seven years performing actuarial analysis with Buck Consultants in their retirement practice. His experience also includes positions as a research director and labor economist.

He comes to NIRS after serving as a senior pension specialist with the National Education Association. There he co-authored Characteristics of Large Public Education Pension Plans, a detailed report this is considered to be a definitive resource of information about large public education retirement plans.

Doonan holds a B.S. in Mathematics from Elizabethtown College.

Diana Lowe
Social & Emotional Intelligence Coach | DianaLowe.com

Diana Lowe is a social and emotional intelligence coach who helps leaders develop their EQ and communication skills to inspire their teams to action, solve problems and create win-win situations.

Diana has spent over a decade practicing, studying, researching and applying practical techniques that help people create better personal relationships and working environments. 

Having studied, worked and lived in more than five countries outside the U.S., Diana has a deep and intimate cultural understanding of businesses and corporations in the U.S., Europe and Australasia. A former Dale Carnegie master trainer, she has worked with directors and senior executives in well-known companies to transform their team spirit and communication, turning low-performing teams to highly productive and engaged teams. She has worked with organizations of all sizes, from small family businesses to international corporations.

To capture the heart and minds of your team, peers and organization, communication is key. Bringing life to your message, illustrating your points through stories and moving people to action is the greatest skill of key leaders.

When we are able to transform our communications, we are able to change the world!

Paul Malley
President | Aging with Dignity

Paul Malley is president of Aging with Dignity, a national non-profit organization based in Tallahassee, Florida, with a mission to help individuals and their families receive the care they want in case of a serious illness. Aging with Dignity is the creator and distributor of America’s most popular advance directive, Five Wishes, an easy-to-use legal document – used by more 30 million people – that addresses important medical issues as well as personal, emotional and spiritual matters at the end of life.

Paul and the work of Aging with Dignity have been featured in national media including the CBS, NBC and ABC evening news; CNN; MSNBC; NBC Today Show; Good Morning America; USA Today; The Wall Street Journal; The New York Times; Newsweek; Time and Consumer Reports.

He has also guided the efforts of several aging advocacy groups to improve state policy on advance care planning. He was appointed by Gov. Jeb Bush to the Florida delegation of the White House Conference on Aging, an event held once every decade to shape public policy on issues related to aging.

Tom Lussier
President | LGV&A

Long-time friend and contributor to NPEA, Tom Lussier is president of LGV&A, a governmental affairs consulting firm based in Alexandria, VA. LGV&A offers a full range of government-related consulting services and legislative representation primarily focused on public employee pension and health benefits. In addition, the firm is actively engaged in the management of national coalitions in support of specific Federal advocacy objectives, including the Coalition to Preserve Retirement Security (CPRS) and the Public Sector HealthCare Roundtable. 

Tom previously served as executive director and CEO of the Massachusetts Teachers’ Retirement System (MTRS). For nearly 19 years, he was responsible for the administration of retirement benefits for approximately 110,000 active and retired teachers and school administrators of the Commonwealth of Massachusetts. 

He has served as president of the National Council on Teacher Retirement (NCTR); chairman of the Coalition to Preserve Retirement Security (CPRS); and president of the National Pension Education Association (NPEA). He has been an instructor with the International Foundation of Employee Benefit Plans’ Certificate of Achievement in Public Plan Policy (CAPPP™) in Employee Pensions and is a former member of the Foundation’s Public Employee Committee. 

Prior to the MTRS, Tom served as the first deputy commissioner of the Massachusetts Division of Public Employee Retirement Administration and was elected to four terms in the Massachusetts House of Representatives. He has the distinction of being the youngest person elected to the Massachusetts House of Representatives, first elected in 1977 at the age of nineteen. In 1976, Tom was elected to the City Council in Pittsfield, MA. He is a former member of the Massachusetts Retirement Law Commission, and a former trustee of the Methuen Contributory Retirement System in Methuen, MA.