2022 Annual Conference Speakers

Speakers & Topics

• Dennis Gatlin – InFRE Pre-Conference Workshop: Ethics
• Michael Wilson CFP, CRC – InFRE Pre-Conference Workshop: CRC-1
• Chad Carden – Adaptability to Change
• Michael Wilson – Windfall Elimination Provision & Government Pension Offset
• Myra Golden – DeEscalation Training
• David Robinson – Contact Center Metrics
• Stacey Shahangian & Susan Wood– Lessons Learned About Chat
• Robert Klausner, Esq – National Pension Case Law Update
• Haydn Shaw – Multi-Generational Communication
• Jeannine Markoe Raymond – Legislative Update
• John Kennedy – Combat Brain Training