Stephanie White

Stephanie White is the Director of Member Experience at the Oklahoma Public Employees Retirement System (OPERS), based in Oklahoma City. With nearly 19 years of service at OPERS, Stephanie has seen the organization evolve through significant transitions—both in structure and strategy. She currently leads the Member Experience Division, which was established during a 2022 reorganization aimed at strengthening the agency’s commitment to serving its members.

Under her leadership, the division focuses on delivering education, information, and guidance to help members navigate their retirement journey. It encompasses both the contact center and communications/education teams, ensuring members are supported across multiple channels and have a voice in the services they rely on. Prior to this role, Stephanie served as OPERS’ Communications Manager, where she helped shape the agency’s outreach and engagement strategies.

 Jeff Pabst

Jeff Pabst brings 15 years of experience in pension administration as the Education & Outreach Manager at the Missouri Local Government Employees Retirement System (LAGERS).

In his role as the Education & Outreach Manager, Jeff is tasked with the development and oversight of LAGERS’ educational initiatives for members, employers, retirees and prospective employers. Additionally, he plays a crucial role in fostering strong partnerships with statewide associations in Missouri that share similar memberships.

Jeff holds a Bachelor’s Degree in Business Administration from Lindenwood University in St. Charles, Missouri, and a Master’s in Business Administration from William Woods University in Fulton, Missouri. Complementing his formal education, he has earned the Certified Retirement Counselor (CRC) designation from the International Foundation on Retirement Education through Texas Tech Center for Financial Responsibility.

Stephanie’s Bio