Name:
First : Sheron
Last : Banks-Fallis
System or Organization: Chicago Teachers' Pension Fund
Topic: Call Center Scheduling Process
Your Question/Comment: Chicago Teachers' Pension Fund is surveying similar organization for their approach to call center customer service.
• What are the normal office hours for your organization?
• Do your call center hours match normal office hours?
• How many hours of training do you provide to call center staff?
• How do you approach on-going training?
• Do you ever shorten call center hours to conduct meetings or schedule training?
• How many hours of ongoing training do you provide in a year?
Email Address: [email protected]
Note: NPEA respectfully requests respondents share as much as they can via the blog so everyone can learn from those experiences. If an issue is overly technical, we would greatly appreciate respondents who are willing to be contacted include their contact information within their blog post. Thank you!
