Contact Center Metrics

Course Description:

The Contact Center Metrics presentation will help you navigate common metrics, how they are calculated & how they are used to drive success and efficiency. Attendees will walk away with new and exciting ideas of how they can leverage the data of their contact center to make objectively informed business decisions.

Our guest speaker is David Robinson, workforce manager professional of 25 years (AOL, Home Depot, Stitch Fix, and TRS). This presentation is a great introduction for operational leaders at contact centers that would like to learn more about the metrics which lead to success.