Call Center Scheduling Process

by | Mar 10, 2020 | Members

Name: First : Sheron Last : Banks-Fallis System or Organization: Chicago Teachers' Pension Fund Topic: Call Center Scheduling Process Your Question/Comment: Chicago Teachers' Pension Fund is surveying similar organization for their approach to call center...

New Hire Videos

by | Jan 31, 2020 | Members

Name: First : Jeff Last : Pabst System or Organization: Missouri Local Government ERS Topic: New Hire Videos Your Question/Comment: We are looking at producing a new hire welcome video (series) that will be emailed to newly hired members and made available to our...

Member Services Stats

by | Jan 16, 2020 | Members

Name: First : Rene Last : Troppa System or Organization: Teachers' Retirement System of Illinois Topic: Member Services Stats Your Question/Comment: I was wondering what type of Member Services stats you share with your Board of Trustees and what format. Our...

Member Surveys

by | Jan 14, 2020 | Members

Name: First : Stephanie Last : Rankin System or Organization: Public School and Education Employee Retirement Systems of Missouri (PSRS/PEERS) Topic: Member Satisfaction Surveys Your Question/Comment: PSRS/PEERS of Missouri is reviewing our member satisfaction...

Increase Electronic Communication

by | Nov 20, 2019 | Members

Name: First : Amy Last : Fields System or Organization: Kentucky Retirement Systems Topic: Increase Electronic Communications Your Question/Comment: Hello NPEA members! Kentucky Retirement Systems (KRS) has recently been provided statutory authority to offer online...

Financial Wellness

by | Sep 12, 2019 | Members

Name: First : Mike Last : Wilson System or Organization: Utah Retirement Systems Topic: Financial Wellness Your Question/Comment: The Retirement Planning Team at Utah Retirement Systems is curious if any system is offering financial wellness programs. If so, what...